Screen and Voice recording
Avdor Crystal Quality® Screen Activity Recording
Advanced Call Recording Software for Call Centers, Contact Centers & Business Communications
Avdor CIS delivers a powerful call recording software solution for call centers, businesses, and enterprises of all sizes. Our unified platform supports screen recording, voice recording, and call monitoring across any telephony environment — including VoIP, PBX, analog, digital, and hybrid systems. Whether you operate a high-volume contact center or a corporate office, our business phone recording system ensures crystal-clear audio capture, secure archiving, and real-time monitoring.
With integrated AI-powered sentiment analysis, transcription supporting over 50 languages, and advanced call center quality monitoring tools, Avdor CIS empowers organizations to improve customer service, optimize agent performance, and meet strict compliance standards. Our on-premise and hybrid installation options provide full control over sensitive customer data — making our solution ideal for industries with strict security and privacy requirements.
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Screen and Voice Recording
Record synchronized screen activities and voice interactions to capture the full customer experience.
Monitor agent behavior with simultaneous call recording and screen monitoring for compliance, training, and performance analysis.
Evaluate customer interactions with call center monitoring tools and advanced behavior analytics to optimize service quality.
Live Monitoring of Screen Recording
Live-monitor multiple agents across your call center recording system in real time, with full visibility into screen activity, keystrokes, and navigation patterns.
Use business phone recording system features to record detailed sessions for auditing, compliance, and quality assurance.
Audit agent performance and customer interactions to improve service outcomes and meet compliance standards.
Compliance & Performance
Ensure PCI-DSS compliance and meet strict data privacy regulations.
Optimize agent performance with call center quality monitoring tools and AI-powered scoring.
Leverage AI voice analytics and sentiment analysis to improve customer satisfaction and agent coaching.
Use transcription and keyword spotting across 50+ languages for faster post-call reviews.
Secure long-term call recording archiving to meet regulatory storage requirements (7+ years).
Protect sensitive data with on-premise deployment and full encryption.
Advanced Screen & Voice Recording Features
Separate storage for voice recordings and screen recordings for flexible review and compliance.
Network-optimized recording to minimize bandwidth while maintaining high video & audio quality.
Proprietary video compression algorithm reduces storage needs without sacrificing clarity.
Lightweight desktop recording client that uses minimal PC resources — perfect for large call center deployments.
Supports full HD screen resolutions (up to 1920×1080) across multiple agents.
Flexible color-coded tagging for easier recording search and categorization.
On-demand recording for targeted sessions or sensitive calls.
Dynamic license authorization (DLA) for flexible scaling and user management.
Post-call recording continuation ensures full capture even after voice call disconnect.
Fully compliant with PCI-DSS and industry regulations for secure recording environments.
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