True Full Mobile Recording
Add Mobile Calls to Your Office Call Recording
Mobile and Desk Phone Recording
Avdor CIS with Mobile2CRM mobile recording solution, addresses the need for a centralized recording and long-term retention of agents and business employees interactions, using both desk and cell phones. Our cellular solution can be implemented using an existing recording server or a new designated one. Businesses can now boost productivity and workforce engagement, and provide traders and back-office employees with a compliant mobile phone use for business.
Customers who are familiar with our user-friendly web interface for call and screen recording management can continue using the search and playback capabilities for mobile call recordings as well.
Customers who do not yet enjoy CIS recording systems, can deploy a dedicated system only for mobile call recordings.
Our solution for mobile calls recording is fully automated and allows an organization to record business-only calls, without recording private calls. Organizations own the mobile business numbers, eliminating the need to update customers with a new mobile number when an employee leaves or changes roles.
How is capturing mobile interactions done?
Avdor CIS collaboration with Mobile2CRM offers organizations a cellular global mobile service. There is no need to change the employee cellular package with the mobile operator. The employee’s mobile device is assigned a virtual number owned by the organization. This supports the BYOD (bring your own device) growing trend, since an employee would be able to use their current service for business purposes. This generates quick ROI even in the recruiting costs.
By simply installing an app with the virtual business number on the employee’s device, the mobile number becomes an official work number for the specific employee. This number is used for all business calls – incoming and outgoing including text messages.
The unified integrated system manages the service and saves the calls on the recording server. The system has an advanced search and playback capabilities available to authorized users, based on company’s permissions.
Crystal Quality All-In-One Cellular Recording
CIS Mobile Call Recording System for TDM, VoIP and GSM
on one server, managed with a unified/converged view, including Screen and SMS.
Mobile Call Recording - Features
Adding a virtual mobile number on top of the operator mobile number
The virtual number is used as a business number and enables strict separation between personal and business use of the mobile phone. This feature enables:
- Recording of all Text messages (SMS) and calls generated using the business number (which remains in the organization upon employee work termination)
- BYOD support: Employees are no longer required to carry two handsets nor change their private mobile number
- Business number advanced features, such as: Out-of-Office after working hours, Organization announcement in the beginning of the call, group calls, etc.
Call recording on demand
Per call for incoming and outgoing calls
Call and screen recording are saved on a server
Handset memory or the device data package are unaffected
Support of new MIFID II ED regulations
Regulation compliance (including iPhones)
CIS Call Recording System Records and Manages Voice, Screen, Mobile Calls and text with our All-in-One System
Unified Call Recording Solution
Crystal Quality® is a compliant call and screen recording and quality management solution. It offers rich functionality and supports various business requirements. This high-quality system delivers a user-friendly interface, easy installation, high reliability and low service costs. As a high-density solution CQ is capable of handling up to 500 concurrent recordings per server.
The system backs up all data on the organization’s backup servers in up to 3 separate locations. Upon demand, full restore capability is available at a touch of a button. The backup is based on allocated storage size and is managed in FIFO configuration.
The system supports synchronized screen and voice recording. Permission settings guarantee that only authorized users can access recordings. Crystal Quality® enables active recording from supported PBXs or via port mirroring.
Crystal Quality® – Avdor CIS’s innovative call, screen, mobile recording system with its Quality Management Suite helps call centers with multiple channels, including desktops phones, identify service gaps and improve customers’ experience. Integrated with Mobile2CRM capabilities, the system records and manages mobile calls (voice and text) with our all-in-one system for TDM, VoIP and cellular voice, including screen and SMS recording.
This solution addresses the global need for the unified recording platform required by evolving regulatory standards such as MiFID II, Payment Card Industry Data Security Standard (PCI DSS), Dodd-Frank and FCA. The mobile call recording works with the existing phone and SIM card, and offers compliant global mobile number recording even when the user is roaming, with privacy protection against personal calls recording. The solution fully supports Bring Your Own Device (BYOD) scenarios.
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