Quality Management Suite

Improve & Manage Contact Center Performance

Advanced Call Center Quality Monitoring & Call Recording Software

Avdor CIS Quality Management Suite is a powerful, AI-driven solution designed for businesses and call centers that need precise, reliable, and flexible call recording software for call centers and call center monitoring systems. Our solution provides complete oversight of agent performance, customer interactions, and compliance requirements across any telephony environment — whether VoIP, PBX, analog, or hybrid systems.

With call center quality monitoring tools, customizable evaluation forms, real-time monitoring, and detailed performance analytics, the platform empowers supervisors to improve agent training, optimize customer satisfaction, and ensure regulatory compliance. Integrated with our call recording software for business, the suite captures every interaction with crystal-clear audio quality, including screen recording and AI-powered sentiment analysis to unlock actionable business insights.

Whether you’re managing large contact center call recording software operations or smaller business phone recording systems, Avdor CIS Quality Management Suite adapts to your environment with on-premise or hosted installations, long-term archiving, and industry-leading security.

Comprehensive Call Recording & Monitoring

Capture and monitor all interactions across your call center or business telephony system. Avdor CIS supports call recording software for call centers, VoIP, PBX, analog, mobile, and hybrid systems.

  • Full multi-channel recording: voice calls, screen capture, video calls, and chat interactions.

  • Real-time call monitoring with supervisor access.

  • Supports legacy and modern telephony platforms.

  • On-premise and hosted deployment options for maximum flexibility.

  • Long-term, cost-effective archiving options exceeding regulatory requirements.

Call Center Quality Monitoring, Calibration & Agent Evaluation

Boost agent performance and customer satisfaction with flexible call center quality monitoring tools and advanced calibration modules.

  • Customizable evaluation forms for agent scoring across call recording software for call centers.

  • Automatic quality scoring with detailed performance metrics.

  • Supervisor feedback and coaching integrated into real-time call monitoring.

  • Calibration keeps evaluators synchronized for consistent, fair scoring.

  • Generate reports highlighting scoring variances and agent performance trends.

  • Identify high-performing agents and address training gaps.

AI-Powered Sentiment Analysis & Speech Analytics

Leverage advanced AI analytics to extract actionable insights from every customer interaction.

  • AI-driven sentiment analysis evaluating both customer and agent.

  • Keyword spotting and transcription in over 50 languages.

  • Conversation summaries divided into clear topic chapters.

  • Detect emotional patterns, customer risk scoring, and behavioral tendencies.

  • Improve sales, customer service, and retention strategies with data-backed insights.

Secure, Compliant, and Scalable Architecture

Designed for organizations that demand security, flexibility, and scalability.

  • GDPR-compliant data handling and encryption protocols.

  • Encrypted archives with long-term storage options (7+ years).

  • Seamless scalability as your organization grows.

  • Lower total cost of ownership compared to cloud-only solutions.

  • Full IT and commercial support with industry-specific expertise.

Call Recording and Quality Monitoring Software for Call Centers & Contact Centers

Avdor CIS Quality Management Suite delivers a fully integrated call recording software for call centers, combining call center monitoring system capabilities with advanced quality management tools to improve agent performance and customer satisfaction. Our platform is designed to support business phone recording systems across industries, including financial services, government, healthcare, public safety, and contact centers.

With our call center call tracking software, managers gain full visibility into customer interactions while ensuring regulatory compliance. Every call is captured with crystal-clear audio quality, whether via VoIP, PBX, analog, or hybrid telephony environments. The solution also includes full screen recording capabilities for complete session documentation.

Our call center quality monitoring tools enable supervisors to create detailed evaluation forms, track agent performance, and implement coaching programs based on real-time insights. The integrated AI-powered sentiment analysis engine uncovers emotional trends, customer risk scoring, and behavioral patterns that directly support customer service optimization, sales improvement, and operational efficiency.

In addition, Avdor CIS offers call recording software for business that ensures long-term data security. All recordings are encrypted and stored on secure, on-premise or hosted environments, with flexible retention policies that can exceed seven years, meeting strict compliance and archiving regulations.

Whether you’re seeking a scalable contact center call recording software solution or looking to enhance sales call recording software capabilities, Avdor CIS Quality Management Suite adapts to your business needs with lower ongoing costs than cloud-only solutions, while delivering superior security, flexibility, and actionable business intelligence.

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