Seamless Integration with All Mitel Platforms
Optimized Call Recording Software for Mitel Users
Avdor CIS Call Recording Solution for Mitel
Avdor CIS delivers a fully interoperable call recording solution for Mitel systems, designed for seamless integration with all Mitel PBX, VoIP, and hybrid environments. As an authorized Mitel partner, Avdor CIS empowers businesses and call centers with reliable and secure business phone recording systems tailored to their operational needs.
Our platform enables compliant call recording across all Mitel communications, supporting standards like PCI DSS and MiFID II. Whether you’re operating in finance, healthcare, government, or enterprise environments, our solution ensures secure and scalable call tracking and monitoring.
Customers can choose between continuous call recording or on-demand call recording, toggled instantly with a single click—perfect for dynamic contact center workflows and flexible business requirements.
Meet Your Interaction Recording Needs
Voice, Screen, Mobile Calls & text in an All-in-One system
Crystal Quality Mitel IP Recording Principles
- As a unique recording solution dedicated to Mitel, Crystal Quality is simulated as a group of virtual SIP extensions and get RTP (Voice Stream) from iTurrets.
- Crystal Quality’s Proxy interacts with iCDS and iCMS, and uses CDR-Link of ICDS and iCMS to receive call event reports and call information through a specific channel, and can use the event reports as recording triggers.
- Once a channel conversation is started, the recording is triggered
- During a phone call, agents press a function key on their phone to start/stop call recording (a desk telephone or softphone)
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