Full Interoperable Integration

with all Mitel Platforms

Avdor CIS Call Recording Solution for Mitel

Avdor CIS is an authorized Mitel partner, offering full integration with Mitel’s systems. CIS addresses the requirements of business owners and organizations around the world for a customized recording system that answers their needs.

We enable Mitel recording solutions to record telephone conversations as part of normal business operations, complying with industry specific or regional standards such as PCI DSS and MiFID II demands.

There are many customized functions that have been created and adapted over the years by CIS for its customers. For example, as an Avdor CIS client, you can choose between a continuous recording of all incoming / outgoing calls, and on-demand recording – simply by pressing a button.

Mitel Authorized Partner CIS Call Recording

Regulations that Affect Call Recording

Avdor CIS Call Recording Solution for Mitel

Compliance Features

  • PCI DSS Compliance

  • GDPR

  • MiFID II / FCA

Features of the call recorder can be used to help comply with local regulations: Pause / Resume Recording


Meet Your Interaction Recording Needs

Voice, Screen, Mobile Calls & text in an All-in-One system

Crystal Quality Mitel IP Recording Principles

  • As a unique recording solution dedicated to Mitel, Crystal Quality is simulated as a group of virtual SIP extensions and get RTP (Voice Stream) from iTurrets.
  • Crystal Quality’s Proxy interacts with iCDS and iCMS, and uses CDR-Link of ICDS and iCMS to receive call event reports and call information through a specific channel, and can use the event reports as recording triggers.
  • Once a channel conversation is started, the recording is triggered
  • During a phone call, agents press a function key on their phone to start/stop call recording (a desk telephone or softphone)

Call Recording | MiFID II | Agents Dashboard | Quality Management Suite

Our Joint Solution

CIS is an authorized Mitel partner and has various solutions integrated with Mitel’s communication protocols.
Avdor CIS offers integrated recording and communication analytics solutions.

Interested in adding call recording functionality to your Mitel environment?
Connect with Avdor CIS today!

Contact us CIS call recording solutions

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