Avdor CIS Crystal Quality® Overview

Innovative Interaction Recording, Monitoring and Performance

Reduce Costs, Optimize Call Center Operations, Improve Agent Performance, and Securely Archive Critical Business Communications

Organizations and businesses worldwide are increasingly adopting advanced call recording software for call centers, business phone recording systems, and AI-powered call monitoring solutions to optimize operations. These systems help improve business processes, resolve customer disputes, ensure regulatory compliance, and minimize legal and financial risks.

With solutions like call center quality monitoring tools, voip call recorder technology, and call center call tracking software, companies enhance service quality, monitor agent performance, and secure long-term call recording archives — even across multiple telephony platforms and systems.

The challenge is finding a fully integrated, reliable, and cost-effective solution that offers seamless compliance recording, minimal operational burden, and scalable performance for your evolving business needs.

Advanced Compliance Recording with PCI DSS, AES-256 Encryption & Multi-Language Secure Access

Our compliance recording solution ensures your business meets PCI DSS, HIPAA, GDPR, and industry-specific regulations. With AES-256 encryption, HTTPS secure browsing, LDAP-based automatic user management, and multi-language interface support, your call recording system stays fully protected, reliable, and audit-ready.

Customizable Call Recording with Sentiment Analysis, Transcription & AI-Powered Agent Evaluation

Tailor your call center recording software to fit any business model or hotline operation. Add advanced features like screen recording, employee performance feedback, real-time sentiment analysis, AI-powered transcription (Speech-to-Text), speaker identification, and entity extraction — all designed to improve customer experience and optimize agent coaching.

Fully Adaptable Recording Solution for On-Premise, Private Cloud, and Hybrid Environments

Our call center monitoring system offers complete flexibility with deployment models customized for local servers, private clouds, public clouds, or hybrid environments. Maintain full control while scaling to meet your organization’s operational, compliance, and data privacy needs.

Worldwide 24/7 Support for Call Recording and Monitoring Solutions

Our global support centers deliver responsive, expert assistance wherever you operate. From initial setup to ongoing optimization, our team ensures your call recording system operates smoothly, providing maximum uptime and peace of mind.

Comprehensive Call Recording, Monitoring, AI Analytics & Quality Management Platform

Our integrated call recording solution provides real-time call recording and screen capture for any telephony system, including PBX, VoIP, hybrid call centers, and cloud-based or on-premise environments. The system supports mobile call recording, SMS recording, and integrates seamlessly with any call center platform.

With our advanced audio player featuring dual-channel stereo speaker split, managers can easily analyze both agent and customer sides of the conversation. The platform’s unique AI-powered sentiment analysis engine delivers deep insights into emotional patterns, detecting key behavioral indicators across cultures and languages — fully independent of language barriers.

Our solution offers:

  • Real-time call analysis and post-call reporting

  • Behavioral analytics including emotional responses, risk tolerance, social openness, adaptability, and at-risk customer scoring

  • Quality management tools with customizable agent feedback forms and performance scoring

  • High-accuracy transcription and keyword spotting across 50+ languages

  • Automatic conversation summaries organized into clear, actionable chapters

This powerful platform empowers organizations to optimize contact center performance, improve customer experience, and proactively identify opportunities for training, retention, and sales growth.

Supports a variety of environments: Hardware, virtual Microsoft OS SQL ,Oracle

Supports ISDN BRI lines, E1 / T1 PRI lines, SIP lines or extension, SIPREC protocol

IP-based analog radios, public address and emergency systems, landlines, microphones and ambiance recording

Integration with a wide range of PBX and call centers VoIP Analog TDM \GSM \Cloud

Share this page