Avdor CIS Crystal Quality® Overview

Innovative Interaction Recording, Monitoring and Performance

Crystal Quality® is a unified, web-based recording solution for TDM, analog & VoIP environments. It supports a wide range of telephony interfaces including: Analog trunk / extension, digital trunk (ISDN BRI / PRI, E1 / T1), digital extensions, VoIP trunks / extensions, as well as discrete radios and trunked radios.

Crystal Quality by Avdor CIS provides management of recordings of all types (call centers, contact centers, telephony, mobile phones, screen capture, mobile phones, SMS, Skype for Business and more) using a simple, easy to operate and modern-looking user interface. CIS offers several convenient pricing plans, enabling you to select the plan that best suits your business needs.

Avdor CIS Crystal Quality call recording and monitoring solution offers a two-for-one approach – a unique and brilliant solution for all your business needs on the one hand, and a 100% smooth and perfect integration with leading communication companies on the other. These include Cisco, Avaya, Genesys, Speakerbus, Mitel, AudioCodes, SIPREC, Huawei and others.

Avdor CIS offers a Converged Solution

Expanding Business Capabilities

Secure. Fast. Comprehensive. Simple.

Cost-effective way to improve customer interactions

Scalable and Modular, our hybrid configuration combines all TDM, VoIP extensions & trunks including screen activities, Mobile phone, and database into a single server. No dedicated database server, CTI integration or storage server needed, thus significantly lowering costs.

High-density– 500-1000 concurrent recordings per server.

Adaptability – Crystal Quality can be installed and used as a standalone recording system for single site recording, or as a satellite recording server for a larger communication network.

Centralized Recording Management – Multiple recording servers on several locations can be managed and accessed as a single, unified call recording system.

Active Recording in a VoIP Environment – Records PBX environments directly with live audio streaming from phones/PBX/ media gateways, and forwards the recordings directly to the Crystal Quality recording server.

Passive TDM Recording – Records digital phones, including full call details, no CTI integration required.

Passive VoIP Recording – Signaling and voice analysis by port spanning/mirroring; records most protocols without CTI or PBX integration.

Flexible Call Recording Triggering – all, selective, on-demand, scheduled and API driven.

Live Monitoring – Monitors audio and real-time video directly from the web interface.

Simple and Transparent Licensing Policy – No hidden costs. All necessary functionality is included in the product package.

Open Standard Architecture – Avdor CIS Crystal Quality was developed based on the principles of open standards architecture. This allows almost endless flexibility in connectivity, integration, and customization, including with web-based platforms, MS Windows Operating System, and SQL or Oracle databases.

Running on Industry-Standard Hardware – Choose your own preferred server platform. Crystal Quality can be deployed on a virtual machine.

Flexible Long-term Storage and Archive – Online network-based archiving solution, plays restored recording directly from archive.

Web-Based User Interface – Access Crystal Quality at any time, any place with a web interface. Intuitive, user-friendly, high performance and reliable.

Multi-Language Support – Avdor CIS Crystal Quality user interface offers multi-language support: Italian, Serbian, Hebrew, Turkish, French, Portuguese, English and more!

PBX & CTI integration – Avdor Crystal Quality integrates with a variety of PBX platforms, CTI types and VoIP protocols, with proven integrations with CiscoSIPREC, SBC AudioCodes  (Microsoft Teams), Avaya, Mitel,  Genesys, Huawei and more.

Screen Recording – Records agent desktop screen activities individually or simultaneously, along with voice recording.

PCI-DSS Compliance – Crystal Quality complies with industry PCI standards, with a built-in solution for recording pause on credit card announcements.

Crstal Quality Management Suite – Our advanced Call Center quality monitoring solution helps monitor call / contact center performance, make measurable improvements, save money and provide executives with valuable business insights.

 API – Crystal Quality allows for integration with additional metadata information received from various sources, such as CRM or any third-party application that supports web services.

Voice Stream Interface – Crystal Quality allows  integration with 3rd party engines for live analytics and transcription.

Crystal Quality® recording system records a wide range of telephony media channels:

  • SIP channels
  • P2P Bus
  • ISDN BRI Line
  • Two-Way Radio
  • PA Systems

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