The advantage of having both office and mobile calls recorded is that all employee calls are available in one location via one search.
As mobile call recording EU legislation becomes a regulatory must, and MiFID II compliance is enforced since 2018 – European financial organizations are the first to actively seek a fully compliant one-stop solution, definitely followed closely by other industries as well. Most available solutions are adequate only for EU local mobile operations. These fall short of a full solution for branches and employees located outside of Europe and all around the globe.
For enterprises, SMBs and other organization types, this solution enables full insight into all business communications while ensuring compliance with statutory call recording and privacy regulations. The solution also enables organizations to more easily set up and manage their virtual offices and oversee their remote workforce across the globe.
Our advanced mobile recording solution is based on the CIS Crystal Quality solution and Mobile2CRM’s recording system for cellular networks.
The solution enables companies to really know how their sales reps and other customer-facing staff are performing. The solution allows for in-depth analytics that help companies build personalized coaching programs to improve sales and overall business performance.
Guaranteed mobile recording of All calls anywhere, incoming and outgoing, even when roaming;
Integrated with other corporate platforms;
Easy to deploy and manage changes;
Dispute resolution (record & report).
Overcome both challenges and only record and store business-related conversations for analysis without any privacy issues regardless of whether your sales reps use company-issued or BYOD phones.
Check, grade, and review all sales conversations, which enables you to identify areas for improvement.
Mobile2CRM and CIS enable an additional cellular number on cell phones, connected to the relevant resources (CRM, recording, etc.).
This provides a premium cellular relationship with the customer – while protecting seller’s personal cellular communications privacy.
Each seller’s mobile device is assigned a non-intrusive business profile. The solution captures business-only interactions conducted on each mobile phone, while personal conversations remain private — complying with strict privacy laws.
The solution enables secure mobile network-based cellular communication with the customer, which creates a significant improvement in engagement, without exposing the employee’s private phone.
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