Agent Personal Panel
Essential Enterprise Solutions
As an application running on the agent desktop, our unique Crystal Quality® agent application revolutionizes many aspects of the traditional recording system.
Contact center agents represent the voice of the organization and are required to provide first-rate customer service, and interact appropriately with customers.
Recording calls and interactions for review and quality assurance is an important step towards achieving a high-quality customer service.
Improve Agent Performance
- Agents or supervisors can initialize recordings on-demand
- Agents can pause and resume recording to block out sensitive data (such as credit card information – PCI compliance)
- XML based call scripting templates with up to 20 fields that can be customized according to company business rules
- Auto-popup when a call comes in, with all of the relevant information included
- Add notes to call information
- All data is collected and saved into a central database
- Using Crystal Quality APIs enables seamless integration of Crystal Quality agent application into any third-party application
- Enabled free seating by using agent ID based on Windows user login
- Live view of call status
- Standalone player for agent calls
Here’s a view of CIS Call Recording Solutions Agent Personal Panel:
Do you require agent recording for your Enterprise? Connect with Avdor CIS today!
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