Agent Personal Panel

Essential Enterprise Solutions

As an application running on the agent desktop, our unique Crystal Quality® agent application revolutionizes many aspects of the traditional recording system.

Contact center agents represent the voice of the organization and are required to provide first-rate customer service, and interact appropriately with customers.
Recording calls and interactions for review and quality assurance is an important step towards achieving a high-quality customer service.


Improve Agent Performance

  • Agents or supervisors can initialize recordings on-demand
  • Agents can pause and resume recording to block out sensitive data (such as credit card information – PCI compliance)
  • XML based call scripting templates with up to 20 fields that can be customized according to company business rules
  • Auto-popup when a call comes in, with all of the relevant information included
  • Add notes to call information
  • All data is collected and saved into a central database
  • Using Crystal Quality APIs enables seamless integration of Crystal Quality agent application into any third-party application
  • Enabled free seating by using agent ID based on Windows user login
  • Live view of call status
  • Standalone player for agent calls

Here’s a view of CIS Call Recording Solutions Agent Personal Panel:


Do you require agent recording for your Enterprise? Connect with Avdor CIS today!

Share this page