Avdor CIS Call Recording Solution: Screen, Voice, Mobile & AI
Our Innovative, cost effective call & screen recording system with a Quality Management Suite
Call & Screen Recording
Our unified, web-based multimedia recording solution for both TDM & VoIP environments. Tailored for call centers, municipalities, utility & financial institutions & more
Call & Screen Recording
Cellular call recording solution allows an organization to record all business calls, without recording private calls. Sales reps, field service staff, distribution departments, finance, medical personnel, legal teams, etc.
Speech based predictive AI analytics solutions for enterprises, healthcare, financial firms and HR markets.
Avdor CIS recording system integrated with AI Analytics Voice recognition of real-time representative status.
Quality Management Suite
An advanced call / contact center quality monitoring solution developed in-house by CIS Team. Agent scoreboards, dashboard-style reports.
100% Integration With:
Crystal Quality® is a unified, web-based recording solution for both TDM, analog & VoIP environments. Identify service gaps, enhance customer experience by capturing, evaluating and analyzing customer interactions.
Avdor CIS Recording System for office PBX phones such as Cisco, Avaya, Mitel, Huawei, Genesys, AudioCodes SBC and more.
Record screen, pure cellular calls with SMS, monitoring and verifications in real time. The systems hardware allows call centers to record & digitally store all calls or part of them to allow playback. Manage recordings, store and play the files easily. A tailor-made system with open architecture.
Business Mobile Recording Regulations: Cellular laws worldwide
- Europe: MiFID II EU Regulation enforces call recording including mobile in the financial industry.
- UK: Financial Services Agency (FSA) world-leading regulations, enforcing call recording, including mobile.
- USA: Dodd-Frank Wall Street Reform with direct impact on contacting centers and trading rooms.
Record business calls via PBX for sales training and performance optimization, regulatory GDPR compliance, resolution and prevention of business disputes, to improve QA and optimize operations, billing, and analytics.
Capture cellular communications and integrate them into enterprise AI, recording, and CRM systems. Our solution enables the recording of cellular calls, anywhere, incoming and outgoing, even when roaming.
Record, Store, Search, Analyze, Archive, Customer Communication
Avdor CIS Solution for Recoding Calls, Screens, Mobile SMS / IM: Stop, record, share and all according to pre-authorized permissions and licenses.
- Online and / or offline Video and/or call monitoring for enterprises, business, remote & work-at-home.
- MiFID II & PCI-DSS compliant recording, financial.
- Voice Analytics: Listening to voice interactions in order to reveal people’s core characteristics and leveraging the power of voice.
- PBX, SIPREC & SIPTRUNK- CQ: Record any type of PBX, specially adjusted to SIPREC and SIPTRUNK (AudioCodes, Microsoft Teams)
- Agent Personal Panel: Smart tool to stop recordings, listen, add relevant information to the conversation at any stage and more.
- Personalized Program: Partial recording, full and automatic, or on demand.
- Call Recording: Hebrew language, Yeastar Call Center for Contact Centers & Cloud
Contact Us NOW
Call Recording Solution: Screen, Voice, Mobile & AI in USA
Avdor CIS Global Network
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