Yeastar Integration

Connect Crystal Quality® with Yeastar telephony platforms for secure, scalable call recording, AI-powered analytics, and full compliance.

Avdor CIS offers full integration with Yeastar PBX and Unified Communications platforms, enabling high-fidelity voice and screen recording with centralized control, advanced analytics, and long-term storage. Whether you’re using Yeastar on-premise or in a hosted environment, our Crystal Quality® solution delivers real-time monitoring, transcription, sentiment analysis, and secure archiving — all tailored to your business needs.

Ideal for resellers, service providers, and enterprise users, this integration supports SIP trunk or extension-based recording, with optional CTI synchronization and API-based control for flexible workflows.

Built for compatibility. Trusted for compliance. Designed for insights.

How the API works:

  1. Every time a third-party application sends an API request to the PBX, a new TCP connection is established. The TCP connection is closed when the PBX returns a response to the application.
  2. For the first request, the application needs to send credentials in order to get an access token. The PBX verifies the credentials and returns an access token. The application should include the access token in every subsequent request for authenticated API calls.
  3. The PBX validates the access token and returns a response with the requested resources.
  4. The recordings are stored locally and then uploaded to the CQ system.
  5. API request flow:

 

Key Features

  • Full Yeastar Compatibility
    Supports integration with Yeastar P-Series, S-Series, and Cloud PBX for reliable SIP-based call recording.

  • Dual-Channel Audio Recording
    Separates agent and customer voice streams for clearer analysis and higher-resolution playback.

  • Screen Recording & Live Monitoring
    Capture desktop activity in sync with call recordings for enhanced training, auditing, and compliance.

  • Real-Time CTI Data Capture
    Optional CTI integration enables metadata tagging — including user, extension, direction, and duration.

  • Flexible Deployment Models
    Supports on-prem, hosted, or MSP-based setups — ideal for resellers or service providers.

  • AI-Powered Transcription & Sentiment Analysis
    Analyze calls in real time, detect emotional tone, spot keywords, and extract business insights.

  • Secure and Compliant by Design
    AES-256 encrypted storage, HTTPS access, and full compliance with PCI-DSS, MiFID II, and GDPR.

  • Multi-Tenant & White Label Ready
    Deploy as a centralized service for multiple clients with branded portals and independent archives.

Performance Insights

  • Accelerated Deployment for MSPs
    Quickly onboard multiple Yeastar customers with scalable architecture, multi-tenant support, and API-based provisioning.

  • Improved Service Quality & Training
    Use dual-channel recordings and screen capture to evaluate agent performance, improve onboarding, and reduce training cycles.

  • Smarter Decision-Making
    Real-time analytics uncover patterns in customer behavior, sales objections, and service pain points.

  • Faster Resolution of Disputes
    Instantly locate and replay critical calls using metadata filters, waveform navigation, and user-defined tags.

  • Regulatory Readiness
    Maintain full audit trails and role-based access to meet industry regulations and customer SLAs.

  • Reduced Operational Overhead
    Centralized recording eliminates the need for endpoint-based apps and lowers the burden on IT teams.

  • Scalable Growth Without Rework
    Add licenses, users, or clients easily — without reconfiguring existing Yeastar deployments.

Looking for a scalable and compliant Yeastar call recording solution? Avdor CIS offers full integration with Yeastar P-Series, S-Series, and Cloud PBX, making it easy to capture, archive, and analyze conversations across any deployment model — on-premise, hosted, or MSP-managed.

With Crystal Quality®, you can:

  • Record every Yeastar call using SIP trunk or extension capture

  • Monitor live calls and desktops in real time

  • Store recordings securely with AES-256 encryption and full PCI-DSS/GDPR compliance

  • Transcribe calls and extract AI-based sentiment and keyword insights

  • Support multiple clients or departments with multi-tenant architecture and white-label branding

  • Archive recordings for 7 to 20+ years with flexible retention and backup policies

Whether you’re a service provider, reseller, or enterprise using Yeastar systems, Avdor CIS empowers you with a future-ready recording and analytics platform — fast to deploy, easy to scale, and designed for compliance.

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