Mitel Call Recording Integration with Crystal Quality
Optimized Call Recording Software for Mitel Users
Avdor CIS Call Recording Solution for Mitel
Avdor CIS provides certified Mitel PBX and VoIP integration with full support for real-time call recording, screen capture, and AI-powered analytics. Our Crystal Quality® platform captures RTP streams from Mitel iTurrets, triggered by CTI-based events (CDR-Link). Ideal for compliance-driven industries, it ensures secure, on-premise recording and long-term archiving.
Primary Keywords:
Mitel call recording software
Mitel PBX integration
VoIP call recording
On-premise call recording
Compliance recording for Mitel
Architecture of Avdor CIS call recording integration with Mitel PBX and VoIP systems using RTP and CTI
Key Features of Avdor CIS + Mitel Integration
✅ Recording and Integration Capabilities
Integration with Mitel iTurret systems via SIP extensions
RTP stream capture from Mitel for real-time call recording
Call recording triggered using CDR-Link events from iCDS/iCMS
Support for on-demand recording via user-initiated key presses on desk phones or softphones
SIPREC protocol support for Mitel SRC environmentsAvdor-CIS Core-Product …
✅ Compliance and Security
Designed for on-premise installation to meet organizational security requirementsAvdor-CIS Core-Product …
Supports PCI-DSS compliance with features like:
Pause/resume recording
Data masking and encryption (AES-256)
Multi-level access control
Encrypted web access using HTTPS/TLS
Audit trail logging for full accountability of user actionsAvdor-CIS Core-Product
✅ System Compatibility and Architecture
Compatible with TDM, VoIP, Analog, and Hybrid environments
Integration using:
CTI protocols (TSAPI, TAPI, CT Connect, AVAYA AIC, Genesys, etc.)
SDK/API for 3rd-party software such as CRM systems
SMDR for call metadata collectionAvdor-CIS Core-Product …
✅ Storage and Archiving
Flexible archive duration: configurable for 7 to 20+ yearsAvdor-CIS Core-Product …
Archive to NAS, SAN, FTP, RAID, or other network/local storage
Supports manual or scheduled backup
Archive is retained even when switching PBX systemsAvdor-CIS Core-Product …
✅ Playback and Management Tools
Web-based call search and playback — no client installation required
Powerful waveform player with dual-channel (stereo) separation of agent and customer voices
Searchable by:
Date/time, agent, extension, CTI fields, annotations, evaluation scores, and more
Performance Insights
✅ Agent Evaluation & Scoring
Built-in Quality Management Suite with customizable evaluation forms
Scoring system based on predefined criteria (e.g., procedure knowledge, resolution skills, communication)
Includes:
Free-text recommendations
Coaching comments
Dynamic form builder (drag-and-drop)
Calibration module ensures scoring consistency across supervisors and evaluatorsAvdor-CIS Core-Product
✅ Dashboards & Reports
Personalized supervisor dashboards showing:
User scores over 7 or 30 days
Trends in total recordings and evaluation averages
Comparisons of agent performance
Breakdown of average QA scores by category
Report Designer to create custom reports for:
Agent-specific metrics
QA score trends
Call durations, idle times, and SLA adherenceAvdor-CIS Core-Product …
✅ Monitoring Tools
Live call and screen monitoring in real-time
Instant playback during ongoing calls
Status view of active agents and their current interaction stateAvdor-CIS Core-Product …
✅ Agent Application Integration
Option to collect business-critical data from agent desktops
Supports PCI-DSS pause/resume recording from the agent interface
Enables categorization of call outcomes by the agentAvdor-CIS Core-Product …
✅ Audit Trails & Activity Logs
All system and user actions (playback, scoring, exporting, logins) are logged and reportable
Exportable audit trails support compliance, accountability, and management review
Avdor CIS offers industry-leading call recording software for Mitel PBX and VoIP systems, enabling secure and compliant recording for contact centers, public safety, and regulated industries. With Crystal Quality®, organizations capture voice, screen, and metadata with full support for SIP, RTP, and CTI protocols like CDR-Link. The system supports transcription, sentiment analysis, and seamless long-term archiving, even when migrating across platforms.
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