Huawei PBX Integration
Record, monitor, and analyze Huawei-based telephony environments with Crystal Quality® compliant, secure, and fully integrated.
Avdor CIS offers full-featured integration with Huawei PBX and enterprise telephony platforms, enabling secure, high-quality call and screen recording across on-premise or hybrid environments. Our Crystal Quality® platform connects seamlessly with Huawei systems using SIP, TDM, or analog interfaces — providing organizations with centralized recording, real-time monitoring, and powerful analytics.
Whether deployed in large-scale enterprises, public sector institutions, or critical infrastructure environments, Crystal Quality® ensures you stay compliant with global regulations like PCI-DSS and GDPR, while gaining actionable insights through AI-powered voice analysis.
Adaptable to any Huawei infrastructure. Built to scale, analyze, and protect.
Scenario 1: Recorded extensions:
- All recorded extensions must be registered in the SBC
- All data packets on the SBC are mirrored with a SPAN-enabled switch, and delivered to the CQ recoding server
- Decoding RTP streaming and extracting D-ch raw information from the packets into the CQ database
- In hybrid or transitional environments, analog extensions connect to Huawei U1960 via Huawei IAD
Scenario 2: Un-Recorded extensions:
Internal Telephone Conversations
- The SBC isn’t necessary for this scenario
- All data packets on the SBC are mirrored with a SPAN-enabled switch, and delivered to the CQ recoding server
- Decoding RTP streaming and extracting D-ch raw information from the packets into the CQ database
- In hybrid or transitional environments, analog extensions connect to Huawei U1960 via Huawei IAD
Key Features
Full Huawei PBX Integration
Supports voice capture from Huawei’s enterprise telephony platforms using SIP, TDM, analog, and hybrid environments.Dual-Channel Voice Recording
Captures agent and customer audio streams separately for clarity in playback, dispute resolution, and training.Screen Recording & Monitoring
Simultaneous screen and voice capture enhances operational visibility and coaching effectiveness.Real-Time CTI & Metadata Support
Enriches recordings with call direction, extension, duration, and agent ID for fast search and analysis.Flexible Deployment Options
Install on-premise, in a virtual environment, or across a distributed enterprise — including full support for multi-site operations.AI-Powered Transcription & Sentiment Analysis
Convert voice to text in 50+ languages and gain emotional intelligence with real-time sentiment tagging.Compliance & Security Built In
Meets strict requirements for PCI-DSS, GDPR, and internal audit needs with AES-256 encryption and secure HTTPS access.Smart Search & Playback Tools
Locate and review calls using waveform navigation, custom tags, and user-based permissions.
Performance Insights
Enterprise-Wide Oversight
Monitor, record, and manage calls across departments or multi-site Huawei deployments from a single centralized interface.Improved Call Handling Quality
Identify gaps in communication, agent performance, or customer frustration using dual-channel playback and sentiment analytics.Audit-Ready Compliance
Role-based access, detailed audit trails, and long-term archiving keep you aligned with regulatory mandates and internal policy.Streamlined Troubleshooting
Use real-time monitoring and instant replay to resolve service issues, miscommunication, or escalations faster.Reduced Operational Complexity
A single recording platform supports Huawei alongside other PBX vendors — simplifying multi-vendor telecom environments.Lower Infrastructure Costs
Eliminate the need for endpoint-based software with centralized Huawei SIP/TDM recording and scalable licensing.Data Retention Built for Longevity
Archive recordings for 7 to 20+ years with backup options to RAID, NAS, SAN, or external storage — with automated policies.
Need a secure and scalable Huawei call recording solution? Avdor CIS integrates directly with Huawei PBX systems, offering real-time voice and screen recording with built-in compliance, analytics, and AI transcription.
Our Crystal Quality® platform supports:
Voice capture from Huawei SIP, TDM, and analog lines
Centralized recording across on-premise or multi-site deployments
Secure storage with AES-256 encryption, HTTPS, and role-based access
Smart search, waveform playback, and multi-language transcription
Sentiment analysis and keyword detection for insight-driven management
Avdor CIS helps regulated industries, government agencies, and large enterprises ensure that every Huawei call is captured, encrypted, and ready for audit, training, or analysis.
With options for long-term archiving, screen capture, and real-time monitoring, our solution offers full visibility and control over your Huawei voice infrastructure.
An All-in-One Solution Seamlessly integrated with Huawei Platforms for Voice, Screen, Mobile calls and text recording
Top 5 reasons to use Crystal Quality in call centers that use Huawei:
1. Avdor CIS Crystal Quality is an advanced, reliable, and user-friendly call recording.
2. Cost – CQ offers several convenient pricing plans enabling you to select the one most suitable for your business needs.
3. All-in-One solution – CIS provides a range of recording systems for enterprises and SMB, including call recording, screen recording, and mobile recording. CQ can also integrate with CRM and other systems.
4. Full Backup – CQ includes a free full backup in up to 3 locations. The backup is customizable and can be scheduled.
5. Compliance – CQ complies with PCI DSS and covers MiFID II recording regulations.
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