Call Recording Solution for Huawei
Advanced Call Recording and Monitoring Solution for Huawei Platforms
Crystal Quality is a unique Call Recording and Quality Management Solution
Avdor CIS Call Recording Solution for Huawei platforms enables businesses and organizations to listen to, and understand their agents, clients and others. We empower enterprises with the ability to enhance call center effectiveness and agent performance, and optimize their communications through call recording.
Avdor CIS delivers VoIP and TDM Call Recording, Quality Control, Advanced Analytics, Compliance and more.
Our solution supports Huawei Platforms for enterprises, governments, universities, insurance companies and brokers, healthcare providers, contact centers, financial services companies, trading floors, VoIP service providers and others.
Improve Your Business Performance
Crystal Quality (CQ) Solution Architecture – Passive Mode
Scenario 1: Recorded extensions:
- All recorded extensions must be registered in the SBC
- All data packets on the SBC are mirrored with a SPAN-enabled switch, and delivered to the CQ recoding server
- Decoding RTP streaming and extracting D-ch raw information from the packets into the CQ database
- In hybrid or transitional environments, analog extensions connect to Huawei U1960 via Huawei IAD
Scenario 2: Un-Recorded extensions:
Internal Telephone Conversations
- The SBC isn’t necessary for this scenario
- All data packets on the SBC are mirrored with a SPAN-enabled switch, and delivered to the CQ recoding server
- Decoding RTP streaming and extracting D-ch raw information from the packets into the CQ database
- In hybrid or transitional environments, analog extensions connect to Huawei U1960 via Huawei IAD
CQ Solution Architecture – Active Mode
Huawei Active Recording Mode (Silent Monitoring Recording)
- As a recording solution dedicated to Huawei Platforms, CQ simulates a group of virtual SIP extensions registered on the Huawei U1960 or U1981 via the SIP trunk.
- All agent extensions to be recorded are configured as “Automated” or “Record on Demand”.
- Once a telephone conversation is established, the recording is triggered automatically
- Or, the user presses a function key (start/stop recording) on their desk phone or softphone to manually start or stop recording.
An All-in-One Solution Seamlessly integrated with Huawei Platforms for Voice, Screen, Mobile calls and text recording
Top 5 reasons to use Crystal Quality in call centers that use Huawei:
1. Avdor CIS Crystal Quality is an advanced, reliable, and user-friendly call recording.
2. Cost – CQ offers several convenient pricing plans enabling you to select the one most suitable for your business needs.
3. All-in-One solution – CIS provides a range of recording systems for enterprises and SMB, including call recording, screen recording, and mobile recording. CQ can also integrate with CRM and other systems.
4. Full Backup – CQ includes a free full backup in up to 3 locations. The backup is customizable and can be scheduled.
5. Compliance – CQ complies with PCI DSS and covers MiFID II recording regulations.
Our Joint Solution
Avdor CIS is a Huawei partner providing a wide range of solutions seamlessly integrated with Huawei’s communication protocols.
Discuss your Huawei business recording requirements with us today: Avdor CIS Crystal Quality.
Recording and more!
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