Genesys Call Recording Integration with Crystal Quality®
Avdor CIS Call Recording Solution for Genesys
Crystal Quality® integrates with all Genesys SIP and PBX platforms, offering a user-friendly interface for administrators and supervisors. Through SIP trunk registration and CTI event triggers via Genesys T-Server, CQ enables secure, scalable, and compliant call and screen recording. Designed for both enterprise and SMB deployments, the system supports automated or on-demand recording, integrates with CRM tools, and ensures full operational flexibility.
Crystal Quality® integrates with all Genesys PBX platforms, supporting both passive and active recording modes.
Passive Mode: VoIP recording with optional CTI T-Server connection
Active Mode: Direct RTP capture without port mirroring (detailed in integration guide)
Key Features – Genesys Integration
Full integration with Genesys SIP Server and MCP using virtual SIP extensions
Supports Active and Passive recording modes
Connects to T-Server via TLib to receive CTI call events for trigger-based recording
Optional CRM and third-party system integration
Dual NIC support for SIP signaling and RTP traffic
Automated or On-Demand recording per extension
User-friendly interface for easy monitoring and configuration
Flexible pricing plans for SMBs and enterprise customers
Free full backup in up to 3 locations, customizable and schedulable
Compliant with PCI-DSS and MiFID II regulations
Performance Insights – Genesys Integration
Real-time recording triggered by CTI events across agents, extensions, and skills
Live monitoring and synchronized screen + voice playback
Integrated with Quality Management Suite for scoring and agent coaching
Audit logging and access control to ensure compliance and traceability
Supports multi-site Genesys environments with centralized administration
Long-term secure archiving with redundant backup in up to 3 locations
Optimized for organizations requiring regulatory compliance and operational continuity
Avdor CIS delivers a secure, scalable call recording solution for Genesys SIP and PBX platforms. Crystal Quality® integrates via SIP trunk and communicates with the Genesys T-Server to capture event-based triggers across agents, extensions, and skill groups. With support for automated and on-demand recording, virtual SIP extension registration, and dynamic RTP routing, the system enables real-time, PCI-DSS-compliant voice and screen recording. Ideal for large-scale Genesys contact center deployments requiring advanced CTI integration, multi-site support, and long-term archiving.
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