Seamless Avaya Integration

Full support for Avaya Aura and IP Office with advanced dual-channel recording, DMCC/BIB protocols, and AI-powered analytics.

Avdor CIS offers full-featured, native integration with Avaya IP Office and Avaya Aura, enabling crystal-clear dual-channel recording through DMCC and BIB protocols. Whether deployed on-premise or in hybrid environments, our Crystal Quality® solution ensures secure, compliant recording with full CTI synchronization and metadata capture.

With support for AI-driven analytics, transcription, sentiment detection, screen recording, and compliance modules (like PCI-DSS and MiFID II), Avdor CIS enhances visibility across your contact center operations. Our platform is compatible with legacy and modern Avaya infrastructures and can flexibly scale as your needs evolve.

Capture every interaction. Optimize every conversation.

Active Call Recording Solution (DMCC)

Passive Tap Recording (Architecture)

Key Features

  • Full Avaya Integration
    Native support for Avaya IP Office and Avaya Aura platforms, including compatibility with BIB and DMCC protocols.

  • Dual-Channel Stereo Recording
    Separates agent and customer audio streams for better analysis, dispute resolution, and training.

  • CTI Synchronization
    Real-time metadata capture using Avaya CTI connectors—track agent, extension, direction, duration, and more.

  • AI-Powered Analytics
    Advanced sentiment analysis, keyword spotting, and speech-to-text transcription in over 50 languages.

  • Screen & Voice Recording
    Simultaneous recording of screen activity and voice, providing full session context for quality monitoring.

  • Flexible Deployment
    Supports on-premise, hybrid, and virtual environments (VMware, Hyper-V), including multi-site Avaya ecosystems.

  • Regulatory Compliance
    Fully compliant with PCI-DSS, MiFID II, and more — with encryption (AES-256), HTTPS, and detailed audit trails.

  • Fast Search & Playback
    Locate, replay, and export recordings using custom filters, tags, and waveform navigation with dual-audio view.

Performance Insights

    • Improved Agent Evaluation
      Leverage built-in quality management tools with custom scorecards, calibration modules, and coaching workflows.

    • Faster Issue Resolution
      Use dual-channel recordings and screen capture to quickly investigate complaints, disputes, or compliance flags.

    • Reduced Average Handling Time (AHT)
      Sentiment analysis and keyword spotting identify churn risk and objections in real time, enabling proactive handling.

    • Increased First Call Resolution (FCR)
      Access full interaction history — voice + screen — for immediate context, reducing repeat interactions.

    • Enhanced Compliance Confidence
      Detailed audit logs, role-based access control, and secure storage keep your organization audit-ready.

    • Lower Total Cost of Ownership
      On-prem or hybrid deployments minimize cloud-related recurring costs while enabling flexible license scaling.

    • Data Retention Flexibility
      Archive and access recordings for 7 to 20+ years — even across platform transitions — without data loss.

In Avaya’s VoIP environment, Avdor CIS Crystal Quality CQ Recorder passively monitors RTP packets through port mirroring on the telephony network side (voice gateway or directly on phones).

CIS Crystal Quality Recording system analyzes all RTP and signaling packets (H323 & SIP) and records all the calls and call information.

Call information can be retrieved from the network packets (d-channel) or from the CTI (TSAPI).Looking for a powerful, cost-effective Avaya call recording software? Avdor CIS delivers a secure, scalable solution designed for seamless integration with Avaya IP Office and Avaya Aura. Our Crystal Quality® platform captures every interaction with dual-channel stereo recording, full CTI metadata, and support for DMCC and BIB protocols — making it one of the most robust Avaya recording systems on the market.

Businesses using Avaya can benefit from:

  • Real-time call monitoring and screen capture

  • Built-in agent evaluation and calibration tools

  • AI analytics for sentiment detection and call scoring

  • Compliance with PCI-DSS, MiFID II, and GDPR

Avdor CIS supports on-premise Avaya environments, hybrid deployments, and large-scale virtual infrastructures with centralized recording, backup, and archiving for up to 20 years — far exceeding standard regulatory needs.

Whether you’re managing a contact center, emergency dispatch, municipality, or regulated enterprise, Avdor CIS provides the flexibility, security, and insight-driven tools your operation needs.

Avaya DevConnect Technology Partner CIS Crystal Quality Solutions

The All-in-One Crystal Quality system records and manages Voice, Screen, Mobile calls and text

Optional Features

  • On-demand recording controlled by a phone button
    The ability to manually control recording operation by pressing a button on phone \ soft phone (custom button).
    Note – both licenses – DMCC active recording environment and TSAPI license for each extension are required in order to manually control the recording.
  • Avaya SMS Integration
    Enables passive recording without entering a phone IP address.
    Simply specify the extension number and the extension will start recording calls.
  • AES \ CTI Integration
    The Crystal Quality Recording System integrates with the Avaya system through a  TSAPI connection (using TSAPI shared license) and provides agent ID, standard basic call information and extra call information extracted from the above data.
optional features avaya CIS Crystal Quality Call Recording

Share this page