Avdor CIS Advanced Solutions

Call & Screen Recording

A unified, web-based recording AI solution for both TDM & VoIP environments. Tailored for Call centers, public safety, utilities and financial institutions.

Quality Management Suite

Advanced Call Center Quality Monitoring solution, including client-customizable scoring form designer and a powerful reporting tool.

Agent Personal Panel

Actively collects additional business information. Controls recordings (PCI-DSS compliant pause and resume). The agent personal panel enables customer service representatives to collect and categorize business data.

AI Insight

Avdor CIS's AI insights system is a leading machine learning solution, available in several configurations. The full solution includes encrypted audio extraction - in real-time or offline on-demand - providing quick decision-making tools for managers. The voice analysis layer identifies sentiments such as anger, stress, nervousness, and more.

PCI DSS Compliance

Avdor CIS's PCI-DSS compliance includes AES-256 encryption, API with pause\resume recording functionality, secure web HTTPS TLS 1.2, audit trail, SSL, and much more – including enhanced user management and Robust password policy.

Mobily, SMS and WhatsApp

Avdor CIS’s SMS and WhatsApp recording and retention solution captures and logs business calls, text messages, and Whatsapp – straight into leading CRMs, while complying with privacy regulations!

Close the Loop!

Are you ready to reach a new level of operational efficiency, and comply with regulation while at it – with one solution powerhouse?  It is now possible to close the call, screencellular, and SMS recording loop.
Wait – this is just the beginning. You can also add
quality management, AI functionality and implement the wide functionality range that overcomes these business challenges:

  • Optimizing business processes
  • Resolving customer disputes
  • Complying with legal requirements
  • Reducing liability
  • Increasing employee productivity
  • Improving customer service

Now you can collect accurate data from your contact center and employees, meeting all of your needs and much more.

Avdor CIS helps call centers identify service gaps and improve customer experience. It captures, evaluates and analyzes customer interactions, increasing customer loyalty in today’s competitive business environment.

Robust and highly scalable, Crystal Quality® provides call recording solutions for organizations of all sizes – SMBs, enterprises, and high-density contact centers – across multiple sites or servers and time zones. This is enabled by Avdor CIS unified web access to calls, screen clips, evaluations and agent reports.

With an embedded, extensively tested recording engine, Crystal Quality® records customer interactions over a variety of telephony interfaces comprised of analog, digital, IP, softphones, VoIP and radio, and even agent screen activities with voice.
Crystal Quality® collects accurate data from your contact center and employees, meeting all of your needs and much more.

Call Recording Solutions for Contact Centers & Call Centers

Avdor CIS supports a wide range of telephony interfaces, including Analog trunk lines / extensions, digital trunks (ISDN BRI / PRI, E1 / T1) and digital extensions, VoIP trunks/extensions, SIPREC protocol, public address & emergency systems, as well as discrete radios and trunked radios.

In addition, we deliver AI analytics with speech-to-text and real-time sentiment insights within the conversation.


** News! **

July 28, 2022: Re-branding is ready! Our new site & brochure!
June 29, 2022:
 We Exhibited at Bynet ICT, Tel Aviv!
April 6, 2022: Yeastar call cloud center training!
February 9, 2022: A new AI + NLP system that will be launched soon on our standard UI with libonea.ai!
Dec 27, 2021Accelerating collaboration between Triple C and Avdor CIS on Alcatel-Lucent cloud platform – an excellent meeting!
Dec 16, 2021
: Get to Know: Avi Levi, CEO of Avdor CIS – Intelligent CXO Nov 16, 2021
Dec 15, 2021Avdor CIS at the Contact Center Telco 21-22 Lior Lurye (Conference photos) 
Dec 16, 2021Hosting NEC Israel team at Avdor CIS’s offices!
Dec 12, 2021: Exhibiting at Telco 21-22 Contact Center Expo in Israel, Dec 15, 2021
Dec 2, 2021: New with Avdor: Microsoft Teams recording, WhatsApp and Speech-to-Text transcription!
Oct 21, 2021:  Avdor CIS Promotes Avi Levi to CEO
Aug 1, 2021: Avaya Israel visiting us!
November 2020: Call Recording Regulations in the United States

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