Avdor CIS Advanced Solutions

Smarter Call Recording & Monitoring for Modern Call Centers
Avdor CIS delivers advanced call center call recording software and call center monitoring systems designed for security-driven industries. Our flexible on-premise and hybrid solutions support any telephony environment—VoIP, analog, legacy, or PBX. With built-in AI analytics, sentiment detection, and transcription, you gain actionable insights and full compliance. Whether you’re managing a global contact center or a critical service hub, our call tracking software helps you improve performance, ensure data integrity, and grow with confidence.

Call Recording Software for Call Centers

Avdor CIS delivers secure, on-premise call recording for VoIP, PBX, analog, and hybrid systems. Scalable, compliant, and built to archive recordings for up to 20 years—perfect for enterprises, call centers, and critical infrastructure.

Screen and Voice Recording

Record agent calls and desktop activity in real time. Avdor CIS combines voice and screen recording into a single, secure solution—ideal for compliance, training, and performance optimization in call centers and critical environments.

Mobile recording

Capture and archive mobile calls across iOS and Android devices—whether BYOD or corporate. Avdor CIS offers a flexible mobile voice recording solution that ensures regulatory compliance, protects sensitive data, and integrates easily into your existing infrastructure.

Quality Management Suite

Improve agent performance and customer satisfaction with our all-in-one evaluation and coaching platform. Includes screen and voice recording, sentiment analysis, scoring, and real-time feedback tools—designed for compliance and continuous improvement.

AI insights and Voice Analytics

Unlock valuable data from every conversation. Our AI Insights Suite delivers sentiment analysis, keyword spotting, and multilingual transcription to enhance training, compliance, and decision-making across your contact center.

Complete Call Recording & Contact Center Compliance Solution

Capture Every Interaction. Ensure Full Compliance. Empower Your Agents.

Avdor CIS delivers a fully integrated call recording and compliance solution designed for contact centers, enterprises, and regulated industries. Our Crystal Quality® platform captures every phone call, screen activity, SMS, mobile call, and VoIP interaction—keeping your organization protected and fully compliant with global regulations.

Key Features:

  • Call Recording | Screen Recording | SMS & Mobile Recording | VoIP Recording

  • Global Compliance: GDPR, HIPAA, PCI-DSS, MiFID II & more

  • Real-Time Speech Analytics & AI-Driven Quality Management

  • Centralized, Secure Access for Compliance & Performance Teams

  • Scalable for SMBs and Global Enterprise Deployments

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Why Contact Centers Choose Avdor CIS

  • Total Compliance Coverage

  • Secure & Centralized Access

  • Real-Time Agent Coaching

  • Faster Dispute Resolution

  • Superior Customer Experience

Industries We Serve:

  • Financial Services

  • Insurance

  • Healthcare

  • Government

  • Global BPOs

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Seamless Integration with Your Existing Telephony Infrastructure

Compatible with Leading Contact Center & Enterprise Platforms

Avdor CIS integrates effortlessly with a wide range of telephony systems, ensuring smooth deployment in any environment — from traditional analog trunks to modern VoIP, SIP, and digital platforms. No need to replace your existing hardware.

Supported Technologies Include:

  • Analog & Digital Trunk Lines (ISDN BRI/PRI, E1/T1)

  • VoIP & SIP Trunks

  • Softphones & IP Phones

  • Emergency Broadcast & Public Address Systems

  • Radios & Trunked Radio Networks

Our AI-powered analytics deliver real-time speech-to-text transcription, sentiment analysis, and actionable insights across every customer interaction.

 

Trusted Integrations With Industry Leaders:
Cisco, Avaya, Genesys, Mitel, Alcatel-Lucent, Audiocodes, Huawei, Google, AWS, Microsoft Teams, 3CX, Yeastar, and more.

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