AI Insights & Analytics

AI Insights & Voice Analytics for Call

 CentersUnlock the full potential of your call center operations with Avdor CIS AI Insights — a comprehensive solution for AI-powered voice analytics, real-time call recording, sentiment analysis, and speech transcription. Designed for call centers, contact centers, and business phone recording systems, our platform delivers deep visibility into customer interactions, improves quality monitoring, and drives agent performance optimization. With multi-language support, real-time keyword spotting, and AI-driven analytics, organizations can detect customer satisfaction trends, identify training needs, and ensure compliance with data privacy regulations. Whether deployed on-premise or in a hybrid environment, Avdor CIS provides secure, flexible, and scalable analytics for industries including finance, healthcare, government, and public safety.

 

Real-Time AI Voice Analytics

  • Analyze customer and agent speech with advanced AI-powered voice analytics.

  • Detect emotional tone, behavioral signals, churn risk, and customer sentiment in real time.

  • Extract critical insights such as churn reasons, competitor mentions, and legal threats.

  • Monitor script adherence and detect promotion mentions to improve agent consistency and sales performance.

  • Identify real-time sales opportunities for proactive cross-sell and upsell actions.

  • Supports global operations with language-independent analysis across industries.

Multi-Language Transcription & Keyword Spotting

  • Fast and accurate call transcription software supporting over 50 languages.

  • Real-time keyword spotting detects critical terms, regulatory violations, and trigger words.

  • Automatically generate conversation summaries broken into chapters for easy review.

  • On-premise transcription ensures data privacy, GDPR compliance, and full security.

  • Supports multi-channel recording: telephony, video calls, mobile calls, and messaging apps.

  • VoiceMark technology allows agents to tag key moments during live calls for easier post-call review.

Quality Monitoring & Performance Optimization

  • Seamlessly integrates with Avdor CIS Quality Management Suite.

  • AI-enhanced scoring automates quality evaluations, coaching, and agent development.

  • Supervisor dashboards highlight training needs and opportunities for improvement.

  • Intelligent call scoring automatically selects the most relevant calls for supervisors to review.

  • Trigger real-time alerts on inappropriate communication or non-compliant conversations.

  • Improves consistency, fairness, and efficiency in call center quality monitoring across the organization.

Security, Compliance & Data Protection

  • Full GDPR-compliant call recording software with robust data privacy controls.

  • End-to-end encryption (TLS 1.3 / AES-256) protects recordings, transcripts, and analytics data.

  • Secure hosting on Microsoft Azure with ISO 27001 & SOC 1-3 certifications.

  • AI processing uses anonymization, segmentation, and strict data isolation to protect client data.

  • Complete customer control with permanent data deletion options for full compliance.

  • Integrated user authentication and bot protection ensures platform integrity with Google reCAPTCHA.


Avdor CIS AI Insights delivers next-generation call center analytics with cutting-edge AI-powered voice analytics, real-time sentiment analysis, and speech transcription software for businesses of all sizes. Our call recording software for call centers empowers organizations to improve quality monitoring, boost agent performance, and deliver superior customer experiences. With advanced call center monitoring systems, businesses can analyze emotional cues, track compliance with real-time keyword spotting, and gain actionable business intelligence.

The platform offers secure, scalable business phone recording systems with on-premise or hybrid deployment, meeting strict data security and GDPR compliance standards. By integrating with Avdor CIS Quality Management Suite, organizations optimize call center quality monitoring tools, streamline training, and reduce operational risks. Whether you need voip call recorder solutions, sales call recording software, or full contact center call recording software, Avdor CIS provides a comprehensive solution trusted by industries such as financial services, government, healthcare, military, public safety, and municipal operations.

Examples of entity extraction use cases:

Customer Service:

  • Churn signals         
  • Threats of customer lawsuits         
  • Reasons for churn        
  • Competing companies – where customers churn to

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